Frequently Asked Questions

Have questions? We’re here to help
I need to cancel my order. What should i do?

If the order has not been shipped out from our distribution center in Korea, it can be cancelled by contacting us by email. Our support staff will check your email during business hours and cancel your order.

If you received a tracking number by email, it means your order has already been shipped out and taken by the courier. If the order has already been shipped out, it is not possible to cancel your order. In this case, the package should be returned to the COLORCL distribution center in Korea.

What are your cancellation & refund policies? 

Cancellations & refunds are only applicable for orders that have not been received. For customers who have received their orders, please check the Exchanges & Returns section.

- Prior to an order being shipped (Before a tracking number has been generated)

If you would like to make a cancellation or request a refund, you can email our support staff, Please have your order number ready or the full name and email address used to place the order.

- After an order has shipped out (After a tracking number has been generated)

Cancellations can not be made after an order has been shipped out. If you would like to request a refund, please send the package back to us. It is important to note that only items with unopened blisters are accepted, and the return shipment fees are the sole responsibility of the customer.

Tracking numbers for the return shipments should be emailed to with the heading ‘Return Tracking Num/Refund’

Please safely repackage the items you want refunded and send them to the address below:

Name: I2EYE

Address 1: Gimpo Master Biz Park, 23, Taejang-ro 795beon-gil

City: Gimpo-si

State: Gyeonggi-do

Country: Republic of Korea

Zip code: 10090

Phone: +82-70-8657-4112

* All refunds are processed after the return items have been received and checked at the I2EYE distribution center. Refunds do not include shipping fees that are paid by customers to receive and return the purchased products, except in cases where customers have been sent the wrong products or have received damaged products

How many days will it take to get a refund? 

Refunds must fully be processed by our store, which can take 3 to 7 business days depending on the volume of refund and cancellation requests. After our store has processed and submitted the refund to the financial institution with which you used to pay for your order, it takes 1 to 3 days for PayPal and 7 to 14 days for Credit Card Issuers to place the funds back into your account.

If a refund is not completed within that time, please contact the PayPal customer service center or Card issuer for details.

Do you ship internationally? 

Yes! We ship worldwide.

Packages leaving the Korea will be shipped to the destination country. Once the packages reach their destination country, they are handed over to the country's local postal service for final delivery. Keep in mind that international orders can take up 5-10 days to be delivered.

How can I track my order?

Order confirmation is sent by email shortly after checkout.

You can check it under ‘Tracking at the top of the homepage.

Once an order is processed and shipped out, a ship-out notification email is sent.

*Please note that if a tracking number has not been received, it may mean that the order is still being processed and hasn’t been shipped out yet.

For any further information regarding tracking and order processing, feel free to contact us via our Contact-Us page. 

Is it possible to pay by credit card?

We only accept payments through PayPal.

In the future, payment methods will increase.

Can I place a custom order?
We can custom-make it for you. All you have to do is choose a frame, prescription, and lenses that suit you.
What additional duties and taxes will I need to pay?

Additional fees and charges are included in the shipping cost.

Will receive order confirmation?

Yes, order confirmation will be sent to the email address provided during checkout. Be sure to check your inbox for it as the order may not have been placed successfully if it is not received. Please contact us by email if you haven’t received one.

*Please note that order confirmations may exist in different folders of your inbox. ie. spam, promotions, miscellaneous folders. 

Do you ship to Puerto-rico & Alaska? 

Yes, we do ship to Puerto Rico via FEDEX & UPS. With FEDEX & UPS, packages are received within 3-5 days after being processed and shipped out from our distribution center.

If you would like to have your order shipped to Puerto Rico, simply select the United States (US) for the country and Puerto Rico for the state during checkout. 

What is the Estimated Time for Delivery?

Custom Made: Approximately 3 days

Manufacturing period: approximately 3 to 5 days

It takes about 6 to 8 days in total.

The item was delivered incorrectly.

Please contact us via contact us.

What should be included

 * Waybill number

 * Item photos

If you send it by email, a person in charge will check and respond within 3 days.

* Please note that if you do not provide the tracking number and photos of the item, it will be difficult to issue a refund or reshipment.

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795beon-gil, Gimpo-si, Republic of KOREA

+82) 070-8657-4112